Best Auto Repair, Knoxville

7301 Maynardville Pike Knoxville
TN 37938

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865-922-7111

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RIGHT TO REPAIR

RIGHT TO REPAIR


Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


Reviews

I was desperate to find a locally-owned quality repair shop I could TRUST to take care of my cars. After many disappointing experiences elsewhere, I went to B & M and WOW! Bob, the owner for 30 years, is thoughtful, considerate, thorough & a true master of his profession. Marty is quick to recognize a problem & communicate issues clearly in simple terms that are easy to understand. He also has a fun & witty sense of humor which certainly helps when you're stressed about car problems! They finish repairs ON TIME & CORRECTLY, and always return calls quickly. Bob insists on using only PROVEN QUALITY PARTS, & rates are always reasonable. What else could you possibly want from a repair shop?! I'm SO grateful to find this one!!!

, 04/12/2021

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My parents are in from NY and were having car trouble so I recommended B & M because they have fixed my car in the past. I find them to be honest and have reasonable prices. I say honest because I had a brake problem that another mechanic quoted me at $600 but at the time I couldn't afford so I brought my car to B & M for just an oil change. When I drove off I noticed the brakes felt like they were working properly again so I looked at the invoice from B & M and noticed they replaced a simple brake hose at no charge! The staff is very kind and welcoming and the owner Bob was there to greet us. They fixed my parents car and had them back on the road in no time. This place is a hidden gem. We will definitely be loyal customers for life now :)

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Great service and work at B &M auto. The owner is great and is all about service. Entire mechanic staff is very good and you will get the job you need done right. i take all my mechanic work there and never disappointed. They are honest and do very good work, try them you will be back! Thanks Bob and staff!

Partners

Bumper To Bumper
Jasper
ASE Master Technician
ALL-DATA
Amsoil
ASE (Automotive Service Excellence)
Springleaf Financial
Sinister Diesel
Thoroughbred Diesel
Advance Diesel
Synchrony
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