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Best Auto Repair, Knoxville

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CUSTOMER SERVICE

 91 Verified Review(s)

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At B & M Automotive & Diesel Service in Knoxville

Ask The Mechanic
Auto Repair Near Tazewell
Reviews


what our customers say

Very friendly and great work. I will return when I need more automotive work.
L
, 04/30/2023

Thank you B&M Automotive! They are Honest, Experienced, and affordable! The first place that I took it to said that I needed another motor and boy were they wrong. I'm glad that I found B&M and they were quick to let me know that I did not need another motor. They knew exactly what it was and had it fixed in no time. I highly recommend them!
A
, 04/05/2023

They did a great job it was in and repaired very quickly I highly recommend them
E
, 03/22/2023

I have done business 3 times now with these fine folks. Work as always been exactly what we asked. Communication is always good. I highly recommend thier service for anything they offer. No personal relation. Honest review.
J
, 02/18/2023

Had an electrical problem with my F-150 (parasiticdrain). Battery would die every 2 days. They traced the problem and at a great price! They know what they are doing.
R
, 01/27/2023

Fast and honest service, really nice people.
C
, 11/08/2022

  • Bumper To Bumper
  • Jasper
  • ASE Master Technician
  • ALL-DATA
  • Amsoil
  • ASE (Automotive Service Excellence)
  • Springleaf Financial
  • Sinister Diesel
  • Thoroughbred Diesel
  • Advance Diesel
  • Synchrony
  • Car Care Aware
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