I had an amazing experience here at B & M! Both my mom and I had been having problems with our Toyota Priuses, this is the closest shop that works with hybrids but unfortunately we live about an hour and 15 minutes away. Boy am I glad that we drove this whole way! We arrived there as they opened and told them about the cars problems and stayed to chat for a while. Marty, the main mechanic mentioned how they had been operating with just two employees and the manager because everyone else had quit. Because of that they were unsure how soon they could get to my car. I wasn't super happy about that but I understood that it was out of their control. Because I was trying to leave shortly for the start of school, I really didn't have much time to waste, but again, they couldn't do much about it. My mom and I had about a days worth of errands to run around Knoxville so we told Marty that we would be around for that day in case they miraculously finished with the car. About an hour or two before they closed we got a call about the car. Unfortunately, my car was totaled, but because they were so fast with their diagnosis I still have plenty of time to figure out what to do as far as school goes. I would highly recommend coming here for your auto repairs. They were very considerate to my need for quickness even through their rough times, they were all very personable and I really enjoyed standing there listening to them talk, and so if ever I come back after college, they have gained themselves a customer for life. Thank you so very much Marty, Bob, and Gary.