Clock icon

Best Auto Repair, Knoxville

Clock icon

CUSTOMER SURVEY

 85 Verified Review(s)

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at B & M Automotive & Diesel Service is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At B & M Automotive & Diesel Service we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

Strongly
Agree
Agree Disagree Strongly
Disagree
Not
Applicable
Customer Service Arrow Down Arrow Down Arrow Down Arrow Down Arrow Down
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


what our customers say

Stopped in to get help with an 01 Dodge we are rehabbing, the guys are very nice and very helpful! Took care of my abs brake sensors that were melted in!
H
, 08/18/2022

Just wanted to give a shout out to Bob at B & M. Very professional and did great work on my suspension repair.
D
, 08/17/2022

I had an amazing experience here at B & M! Both my mom and I had been having problems with our Toyota Priuses, this is the closest shop that works with hybrids but unfortunately we live about an hour and 15 minutes away. Boy am I glad that we drove this whole way! We arrived there as they opened and told them about the cars problems and stayed to chat for a while. Marty, the main mechanic mentioned how they had been operating with just two employees and the manager because everyone else had quit. Because of that they were unsure how soon they could get to my car. I wasn't super happy about that but I understood that it was out of their control. Because I was trying to leave shortly for the start of school, I really didn't have much time to waste, but again, they couldn't do much about it. My mom and I had about a days worth of errands to run around Knoxville so we told Marty that we would be around for that day in case they miraculously finished with the car. About an hour or two before they closed we got a call about the car. Unfortunately, my car was totaled, but because they were so fast with their diagnosis I still have plenty of time to figure out what to do as far as school goes. I would highly recommend coming here for your auto repairs. They were very considerate to my need for quickness even through their rough times, they were all very personable and I really enjoyed standing there listening to them talk, and so if ever I come back after college, they have gained themselves a customer for life. Thank you so very much Marty, Bob, and Gary.
B
, 08/05/2022

I had them do some repairs on a somewhat Frankenstein VW trike I just acquired. They did a FANTASTIC job figuring out what I had and then getting it road ready. A special thanks to Diego. Dude, you are my go-to guy for anything I need on this trike. Awesome people and awesome service.
T
, 07/27/2022

These guys are great. Repair was quick and price was well below the estimate.
j
, 06/14/2022

Great
D
, 05/22/2022

  • Bumper To Bumper
  • Jasper
  • ASE Master Technician
  • ALL-DATA
  • Amsoil
  • ASE (Automotive Service Excellence)
  • Springleaf Financial
  • Sinister Diesel
  • Thoroughbred Diesel
  • Advance Diesel
  • Synchrony
  • Car Care Aware
TAP TO CALL NOW 865-922-7111 X