What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
I was desperate to find a locally-owned quality repair shop I could TRUST to take care of my cars. After many disappointing experiences elsewhere, I went to B & M and WOW! Bob, the owner for 30 years, is thoughtful, considerate, thorough & a true master of his profession. Marty is quick to recognize a problem & communicate issues clearly in simple terms that are easy to understand. He also has a fun & witty sense of humor which certainly helps when you're stressed about car problems! They finish repairs ON TIME & CORRECTLY, and always return calls quickly. Bob insists on using only PROVEN QUALITY PARTS, & rates are always reasonable. What else could you possibly want from a repair shop?! I'm SO grateful to find this one!!!
Miki Hammat, 04/12/2021
My parents are in from NY and were having car trouble so I recommended B & M because they have fixed my car in the past. I find them to be honest and have reasonable prices. I say honest because I had a brake problem that another mechanic quoted me at $600 but at the time I couldn't afford so I brought my car to B & M for just an oil change. When I drove off I noticed the brakes felt like they were working properly again so I looked at the invoice from B & M and noticed they replaced a simple brake hose at no charge! The staff is very kind and welcoming and the owner Bob was there to greet us. They fixed my parents car and had them back on the road in no time. This place is a hidden gem. We will definitely be loyal customers for life now :)
Angel R. - Knoxville, TN
Great service and work at B &M auto. The owner is great and is all about service. Entire mechanic staff is very good and you will get the job you need done right. i take all my mechanic work there and never disappointed. They are honest and do very good work, try them you will be back! Thanks Bob and staff!
David T. - Knoxville, TN