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Best Auto Repair, Knoxville

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CODE OF ETHICS

 91 Verified Review(s)

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.


what our customers say

Very friendly and great work. I will return when I need more automotive work.
L
, 04/30/2023

Thank you B&M Automotive! They are Honest, Experienced, and affordable! The first place that I took it to said that I needed another motor and boy were they wrong. I'm glad that I found B&M and they were quick to let me know that I did not need another motor. They knew exactly what it was and had it fixed in no time. I highly recommend them!
A
, 04/05/2023

They did a great job it was in and repaired very quickly I highly recommend them
E
, 03/22/2023

I have done business 3 times now with these fine folks. Work as always been exactly what we asked. Communication is always good. I highly recommend thier service for anything they offer. No personal relation. Honest review.
J
, 02/18/2023

Had an electrical problem with my F-150 (parasiticdrain). Battery would die every 2 days. They traced the problem and at a great price! They know what they are doing.
R
, 01/27/2023

Fast and honest service, really nice people.
C
, 11/08/2022

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